Committed to protecting your rights

Food Know How is committed to protecting your privacy. All information provided to us will remain confidential and protected. It will be used only as outlined below.

What information do we collect?

Food Know How typically asks you for the following information:

  • Contact information (name, address, email address, contact phone number)
  • Areas of interest

How do we use this information?

We collect information to:

  • Maintain accurate details of our Food Know How members’ history with the program
  • Keep our Food Know How members informed about the program
  • Help us develop our marketing and information provision activities in a cost-effective way
  • Update our website with user generated content

To ensure your privacy is protected, information from your record will not be disclosed or altered unless requested by you. If you wish to allow another person to access your details (e.g. family member, personal assistant) you need to notify Food Know How in writing and we will note this on your record.

If we ever use external providers, we require them to sign an agreement to keep your personal information confidential and secure.

We sometimes use Google Analytics to track visits to our website. We use this information to track the effectiveness of our website. Types of data collected include visits, length of visit, viewed pages and the technical capabilities of our visitors. These statistics will not identify you as an individual. For more information read Google’s Privacy Policy.

Giving you control

  • Anyone who has supplied details to Food Know How has the right to ask for a copy of these details at any time
  • Participants also have the right to update, alter or delete their details at any time. The same applies to any content or photos you have supplied us with
  • Food Know How will provide you with the opportunity to opt out of receiving future communications from us.
  • Should you have any issues in relation to Food Know How and your privacy, you can raise this with our team who will address your concerns promptly and advise you of your rights


Maintaining your information

To update your details contact us:

  • Email:
  • Call: 03 9426 1414
  • Mail to Matthew Nelson at PO Box 168 Richmond 3121

For further information about the privacy statement or to register a complaint about the way Food Know How has dealt with your privacy please contact Yarra City Council:

  • Email Matthew Nelson, Yarra City Council on
  • Mail to Matthew Nelson, PO Box 168 Richmond 3121